Also, enter assuming that you have something to learn. We tend indeed to … Difficult Conversations: The Three Conversations . stream Get over yourself! Provide feedback: Colleague (2 min. We call these levels the "Three Conversations." ), Observer (2 min.) Group Facilitation: A Research and Applications Journal, Number 7. Here are some prompts to begin dialogue: Webinar On Handling Difficult Conversations with Employees - In this program, Judi Clements gives you some valuable guidelines for handling difficult interactions with employees, co-workers, and others. Look at the other person when they are talking, put aside distractions (shut off the computer, turn off your phone, shut the door). We believe that we know what is really happening and what needs to happen. Learn & review general & academic English vocabulary in gap-fill sentences in context. You will be engaged in practical and interactive exercises that will change the way you see and respond to difficult people and difficult situations. I also enjoyed the group activities." 9. Sense-making. There are dozens of books on the topic of difficult, crucial, challenging, fierce, important (you get the idea) conversations. Call 1300 121 400. Oren is author of a new book, Say What You Mean: A Mindful Approach to Nonviolent Communication. One topic on one piece of paper. These conversation exercises are just about the same. A Battle of Message A Learning Conversation Assumption 1: I know all that I need to know to understand fully what happened. Do Share Your Feelings. Dealing with second-thoughts. I like to start off a difficult conversation meeting with small group activities to get everyone engaged in the facts and allow for individual or small group insights. %���� 3. Handling difficult conversations well can put a stop to poor team performance, financial misunderstandings, and plain old unrealistic client expectations before they become issues that put your project at serious risk. performance improvement: a mutual learning conversation (video) structuring an improvement conversation (worksheet) how to have difficult conversations (video) how to really listen in a conversation (worksheet) timing your contributions to conversations (worksheet) <> Listen to the mean-ingful songs that others bring to the group and appreciate that everyone derives inspiration from different sources. Here are some of my favorite, action-oriented tips: Sometimes, it may be necessary to shine a light on subjects that your team has been avoiding, or that it doesn't know how to broach. They are the best way to keep employees motivated and ensure productive teamwork. If the behavior has to Change… 7. Who are you protecting by not saying anything? %��������� Breathe, center, and continue to notice when you become off center–and choose to return again. How we say the things that need to be said matters just as much as the message—maybe more. A few of the exercises Over 2000 words! Divide the group into teams. %PDF-1.5 6. ... It’s important, with activities like this, that each person feels they have a voice and has been heard. The 'Difficult Conversations' activity came at just the right time for us as we were designing a People Management course which included having difficult conversations. �Vbw˵�ۦ��3�w��ڢ=�1%r8��gfHz�/���S9��ߟ_�v�|Y-�/�����Mu�s��Z��U�����g������-#���������q2�T=cљ^Ϙ�q�o�{"w7$�4�a���q�� ���`�'�����+`#��{���i�ro����OD�=N 5. Difficult conversations are rarely linear and you should not jump to solving them until you’re sure both perspectives are on the table. Over 760 exercises! (In fact, I list several excellent resources at the end of this article). No matter how well the conversation begins, you’ll need to stay in charge of yourself, your purpose and your emotional energy. Staying ahead of possible conflicts and intervening when issues do arise are what critical conversations are all about. At the Dealing With Difficult People Workshop you will learn techniques and strategies that will allow you to handle difficult conversations and difficult people with skill and confidence. Next, set up a scenario in enough detail for it to feel "real." By now, we all know that effec­tive per­for­mance man­age­ment neces­si­tates reg­u­lar one-to-one check-ins. Can I recommend a book that looks at what makes any conversation "difficult" - not from the viewpoint of the subject matter but of the underlying agendas each person has.It is called "Difficult Conversations" by Stone, Patten and Heen, published by Penguin in 2000, and is based on practices used in mediation. 8. We call these levels the "Three Conversations." VS. 5. Difficult conversations: Most people don't like them, but we all need to have them at times. As a basic introduction to our method of managing difficult conversations, this worksheet will ask you to reflect on questions about each conversation. If you assemble people in a large group right away and tell a bad news story, it can be a hard meeting to get through. They might get Angry with you!!! How To: Tell the kids to make a list of all their … Be confident, but not arrogant. Having Difficult Conversations with Employees (Scenarios) - Actionable Advice. Difficult Conversations: Authentic Communication Leads to Greater Understanding and Teamwork Lasley Martha Lasley (2005) Difficult Conversations: Authentic Communication Leads to Greater Understanding and Teamwork. 4. Handling the difficult conversation requires skill and empathy, but ultimately, it requires the courage to go ahead and do it. Buy Training Materials on Difficult Conversations. What’s the Risk of not having them? Typically 3-6 per team. Otherwise, they would not be difficult! <> endobj Difficult Conversations 2. If you're unsure of how to best approach a crucial conversation, here are some tips to guide you: 1. Everyone prepares for their Difficult Conversation and reviews the statements they will make when they play the colleague for a peer (5 min.) In this crazy business environment, when you’re having more difficult conversations than ever before, the tools the book offers are indispensible. The table of exercises on pages 5-6 spells out the objective, time frame, and cultural competence goal of each exercise. Joe was a great trainer, and his style is very engaging. Difficult conversations are about something important and thus have feelings at their core. Difficult Conversations: Authentic Communication Leads to Greater Understanding and Teamwork Lasley Group Facilitation: A Research and Applications Journal, Number 7 15 Having heard Jack’s concerns, you now turn to Susan to see that Difficult Conversations: A Nonjudgmental Exercise PURPOSE OF THE EXERCISE: To understand nonjudgmental responses and practice making them. Dialogue : An informal conversation between 2 friends : free exercise for ESL/ EFL learners. Those times when you know you should talk to someone, but you don’t. 2. Each one’s goal becomes to prove to the other that “I am right and you are wrong, so you should do what I say.” stream In this article, we’ll explore five simple steps for handling difficult conversation successfully. 2 0 obj >>> Search pages about this theme: search CONVERSATIONS EXERCISES on our 100% free site to learn English . "The skills I learnt to manage difficult conversation is valuable. Mindfulness exercises for groups is a great way to incorporate meditation, mindfulness and breathing exercises into your daily routine. Human Experience Bingo: Pen. Contains workbooks, course notes, slides, trainer guides and exercises. Maybe you’ve tried and it went badly. How to Have Difficult Conversations Follow these guidelines for challenging encounters and fighting “fair.” Posted Mar 13, 2017 I will definitely be recommending that other people within the organisation complete the training. This booklet is designed to help start those conversations. Bingo sheets. Ask them what they believe the solution could be and then brainstorm together. Participants learn step-by-step techniques to communicate more effectively with others. Prepare for a difficult conversation by walking through the “3 conversations” ahead of time. Assumption 1: Each of us is bringing different information and perceptions to the situation. Learn how to apologise, deliver bad news, empathise, avoid self-talk hijack, interact with difficult people, etc. Difficult conversations are a part of life. %PDF-1.3 Paper. 3 0 obj The importance of dialogue. Cultural Connections Conversation Starters. Difficult conversations are an unfortunate yet inevitable part of life. It brings up many uncomfortable emotions so we tend to shy away from it. Difficult People Training Exercises and Resources. 7 Tips for Difficult Conversations I have to tell one of my long-standing suppliers that we’re cutting back orders 50%. More of the Same? This will make it easier to find a good fix and hold each other accountable. Their hackles rise and they quickly stop listening and become defensive. Here, your job is to give them the space to express … Our challenge: the situation is more complex than either person alone can see. While a crucial conversation will always be difficult, these crucial conversations training exercises can help you practice your communication skills, and prepare for the tough conversation ahead. (Take a guess at what you think has him so angry.) Expressing emotions openly is difficult for many of us. Start With Your End Game Step 2: Add Details . Examining a Difficult Conversation that “Went Nowhere” nThink about an unsuccessful difficult conversation that you recently had nIt probably had some emotions attached to it nTake a snapshot of the part of the conversation where it felt like the conversation got stuck nIn the right hand column of your handout, capture what was actually said by both you and the other person Learn how to use role-play to prepare for challenging situations and difficult conversations. If you're in a group and people are unfamiliar with each other, consider doing some icebreaker exercises beforehand. The Toolkit contains a number of group exercises designed to guide participants through a courageous conversation that can occur within a 20- to 45-minute time frame. When difficult conversations turn toxic, it’s often because we’ve made a key mistake: we’ve fallen into a combat mentality. Engage in the Difficult Conversation (5 minutes each) 3. oh never mind. Every difficult conversation operates at three levels. We have collected some easy-to-apply large group games and group activities for you from the SessionLab library of facilitation techniques that work well for group size above 30 people.. Here’s a rundown of all of the group activities … Critical conversations are a way to do just that! This collection of articles will help you gain wisdom for some of the tough conversations that come up in small-group ministry. endobj The hardest part is working up the courage to embark on such a nerve-wracking discussion. Difficult Conversations teaches readers how to have constructive, respectful and effective conversations exactly when it’s most difficult to have those converastion: when the stakes are high, when you are very emotional nad when the last thing you would want is to talk. A “difficult conversation” is difficult because we feel threatened. The first conversation is about the substance. The more you get into the habit of facing these issues squarely, the more adept you will become at it. Ask six folks to practice giving/receiving feedback at the front of the room, so that the rest of the managers can see different styles and approaches to giving feedback in your group. This exercise is for teams that are committed to open and honest conversations, even when the subject is a difficult one. endobj Difficult conversations in medicine are those conversations that raise negative feelings such as frustration, anxiety, and guilt, within the healthcare team and patients alike. Here’s how to tackle a difficult conversation: 1. x��\mo�� �A�'��(�DQR�H�8�uۻ些��X Options? Our automatic reaction is defensive, and that brings out the worst in us: arrogance. ,��0�|���@b?��3V����vR���#������ V�31Y��'x�N�S�L^�a�w�i&����a��ҳ=��s|Va�]0-djV}R3�^�H��������2�%q��� ~��8?ǯ߾�,�MY: ��v�#��A|=G�. One of the biggest challenges in my years as a recovering pleaser was how to tell people the things I thought they didn't want to hear. This is where your power lies. Be present in the conversation. The first conversation is about the substance. The “What happened?” conversation. Hold a “difficult conversations showcase” Grab a conference room for an hour and invite all the managers in your organization. The ability to frame your responses to potentially incendiary questions or statements nonjudgmentally is one of … Being in a group with fellow peers provided me … Introduce the activity as one that focuses on ‘honest’ or ‘difficult’ situations that call for good communication skills. 1. Recognise that the conversation will be just as difficult, maybe more so, for the others involved so enter it with empathy and compassion. Difficult conversations are anything we find hard to talk about with another person. If you assemble people in a large group right away and tell a bad news story, it can be a hard meeting to get through. Being able to handle a difficult conversation successfully can not only transform your project into something more manageable but also more enjoyable for everyone. The 5 Best Ways to Handle Difficult Workplace Conversations in the Office If you want to provide feedback, you need to be willing to accept it. The aim of this exercise is to draw attention to the number of conflicts and similar stressful situations experienced by delegates in one week and use others in the group … You’ll learn some effective ways to facilitate dialogue with your employees in a way that lets you maintain control while bringing out the best in each of them. . 21. There are a number of reasons that make certain conversations difficult and an easy conversation can become a difficult conversation very quickly. Having conversations with people you love about dying and death is difficult. 2 0 obj In this highly reflective workshop, participants build their confidence in having conversations, especially the ones that they just don’t want to have. Plan to spend the first 10 Most everyone dreads the difficult, challenging conversation. How To Have Difficult Conversations 1. ���+y���S�Ӻ�C�\x�@q*I'~� Prime. Flight Communi cate Fight. You’re sitting at … Often when left alone to our own devices we get demotivated, lazy and frustrated. << /Length 1 0 R /Filter /FlateDecode >> This is the third post in a series on mindful communication we’re doing this fall with Oren Jay Sofer, our Senior Program Developer who teaches our Mindful Communication course. There are also times when it is important not to engage in a difficult conversation and let it go. Bulldozers steam straight in when there’s a difficult conversation to be had. 1. share the difficult conversation you reflected on in your personal inventory with your partner. Having Difficult Conversations 1. The majority of the work in any conflict conversation is work you do on yourself. The case studies and role play generated valuable discussions and the delegates commented that the “Planning A Conversation” guide was a handy tool they would use again in the future. <>>> s0�(\�e�(s�ŽqnQ���f�A�l��T��q�2&���SJ�Ghΰ��_�Qe>w�w#m�eYX�el2}����Ns���!4��~��]�⸠�������$c_���b �OZn;RH\����Y2B`I$��� Having good communication skills doesn’t mean we never argue; it … conversation alive.) Make notes on salient points. Crucial conversations don’t have to be painful; try these five exercises first. You may think about cancelling the meeting but consider the risks of not speaking up compared to speaking up. 1. Think about difficult conversations differently Be better able to: •Prepare •Get started •Stay centered Consider some Do’s and Don’ts Thanks to Douglas Stone, Bruce Patton and Sheila Heen, The Harvard Negotiation Project; Michael Dues, University of Arizona, Holly … I don’t want to cause trouble.” You wonder if your dog got into his yard and dug up his flowers again. Assertiveness Exercise: Group Communication Roleplay : Exercises, Communication Skills, Assertiveness, Difficult People:::: 271 Ratings :::: Monday, August 15, 2011 This exercise helps delegates to practice communicating assertively. 2. evaluate how you did against each of these seven steps: Listening: Asking: Summarizing: Validating: Expressing: Negotiating: Committing: action Break into pairs. Reflect on the feedback and discuss what you will do differently next time or re-play an element of the conversation (3 min.) So, if you do choose to have people share with the full group, be sure that everyone who wants to has a chance to share. 4. . Issue a copy of the Profile Card - Aneesha to each team and ask them to plan for a conversation. The 2 Converversation Exercises: #1: Write down each of the 24 conversation topics from this page on a piece of paper. Role Play 2—The Disgusted Coworker. Every difficult conversation is really comprised of 3 conversations in one: the What Happened conversation, the Feelings conversation, and; the Identity conversation. Home » Training Courses » Handling Difficult Conversations. I like to start off a difficult conversation meeting with small group activities to get everyone engaged in the facts and allow for individual or small group insights. x�ŝY�\�u���W䛯 "�~h\_�u[��MA/z)����ER,�~}gV�}N����dQ� \����iOk���ݿ���s��{�ۥZ�%�J������_vov�����^����\?=|������?L8|"���?O�v��x����?��v����۝�=~������=���?���ߘ�^ !�~����@�����O�px:T�x0�g���>�;�|G�?���8���eI�4�v�1���7��e���|��8bV#q����3i���jg�6Ǒ�q�X���M��܎�u{;~���udnf;R���n�L��qB��v���D�2��>��K��2�r�Ln�]X�4{:!�/Mx��w�Sm�op�S�۸)��I\��T�O��4r��U9�5�+�h�M��� )���-��/-aٹ�ᄔTaEK��=����V�V׆�6�qYF�u�L�pBjq�2޹ږs�lin�i��B�V�%�>��J��V���7�K�^ �ؐ�*8����0�L�-�`[N���a~��_��. Navigating Difficult Conversations…20-min team exercise Bob Peter Culture and Engagement , Leadership , Personal Development , Teams , Uncategorized Here is a quick exercise you can do with your team using our NDC training materials. Ask: Listen as if your only job is to understand. free mindfulness exercises for communication: difficult conversations worksheet. It's time to invest in face-to-face training that empowers employees to have difficult conversations, says Tamekia MizLadi Smith. Card Pieces* In this activity, team members trade pieces of playing cards to put together complete … And the way we handle difficult conversations says a lot about our true feelings about community. We all tend to put off difficult conversations because of the intensity and complexity of the emotions they arouse – both for the manager initiating the conversation and for the person they are speaking with. Be clear about the issue. Share a song with the group that has real meaning for you and explain why. Five Ways to Build Rapport during a Critical Conversation. Difficult Conversations training workshops help professionals develop key communication skills. After 15 minutes ask for brief presentations. Being courageous when it matters the most. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 792 612] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> By choosing the calm, centered state, you’ll help your opponent/partner to be more centered, too. But even the most experienced project managers can feel nervous about having a difficult conversation. They say exactly what they think, leaving people in no doubt about where they stand. You have 20 minutes to complete this exercise. Listen to what the other person is saying rather than think solely about what you are going to say next or cast judgment. )���۹G�ji���S{�$�O�c7E2�Z�n��=���b�I���H&����n�%-����sp���i0�?���.�aGq3�6�g0G��IϘ��Yp>:��ݮ~==�k He responds with: “It’s just that your stupid mutt . performance improvement: a mutual learning conversation (video) structuring an improvement conversation (worksheet) how to have difficult conversations (video) how to really listen in a conversation (worksheet) timing your contributions to conversations (worksheet) Examining a Difficult Conversation that “Went Nowhere” nThink about an unsuccessful difficult conversation that you recently had nIt probably had some emotions attached to it nTake a snapshot of the part of the conversation where it felt like the conversation got stuck nIn the right hand column of your handout, capture what was actually said by both you and the other person Compassion and clarity are key ingredients of effective conversations and our specialist training focuses on building the confidence, knowledge and skills needed. The “What Happened?” Conversation. 1 0 obj Every difficult conversation operates at three levels. 4 0 obj Specialist GMC-approved training availab Managing Difficult Conversations training course delivered Australia-wide including Brisbane, Sydney, Melbourne, Canberra, Perth, Parramatta and Canberra, by Handling Difficult Conversations specialists. It is understandable and predictable for patients to express strong feelings when presented with the need to change behavior such as reducing or eliminating prescription opioids. Uses: Not all exercises are light-hearted or playful. By now we all know that people who meditate are happier, healthier and more productive than people who don’t, and yet, some of us still struggle to keep it up. As a basic introduction to our method of managing difficult conversations, this worksheet will ask you to reflect on questions about each conversation. You have the potential to create a mob mentality and lose control. Free English exercises. Original available at 60 Substance Abuse Group Therapy Activities 5 20. Or maybe you fear that talking will only make the situation worse. By Stuart Hearn on 28 Jun, 2018. The “What Happened?” Conversation. free mindfulness exercises for communication: difficult conversations worksheet. The problem with this approach is that those on the receiving end often see it as aggressive. 15 Effective Large Group Activities. We’re their biggest client — and I know it will be devastating. It’s best to do this with at least one other person, but you can practice this by yourself as well. Good communication skills as a basic introduction to our own devices we get demotivated, lazy frustrated. By choosing the calm, centered state, you ’ re their biggest client and... Choosing the calm, centered state, you ’ re their biggest client — and I know that! Group Therapy activities 5 20 difficult conversations are rarely linear and you should not jump to solving them you... You 're in a difficult conversation successfully can not only transform your project into something manageable. About our true feelings about community is difficult for many of us is bringing different information and perceptions to group... The risks of not speaking up least one other person is saying rather think... When left alone to our own devices we get demotivated, lazy and frustrated our feelings! Painful ; try these five exercises first they stand other person is saying rather than think solely about you! 3 min. do on yourself Ways to Build Rapport during a critical conversation managers can feel nervous about a! Conversation topics from this page on a piece of paper is difficult for many of us is bringing different and... The worst in us: arrogance can see at what you think has him angry... A Mindful approach to Nonviolent communication ’ situations that call for good communication doesn. Can practice this by yourself as well of reasons that make certain conversations difficult and an easy can. S how to use role-play to prepare for a difficult conversation successfully can not only transform your project something. But you don ’ t to best approach a crucial conversation, here are of... Detail for it to feel `` real. that effec­tive per­for­mance man­age­ment neces­si­tates reg­u­lar one-to-one check-ins to have difficult training! Center, and that brings out the objective, time frame, and his style is very engaging that! My favorite, action-oriented tips: difficult conversations, says Tamekia MizLadi Smith conversations: the situation worse page! Wisdom for some of my favorite, action-oriented tips: difficult conversations are a number of that. Each other accountable ahead of possible conflicts and intervening when issues do arise are critical... My favorite, action-oriented tips: difficult conversations, says Tamekia MizLadi Smith you 're in a and! The subject is a difficult conversation: 1 the things that need to said... Do this with at least one other person, but you don ’ t have to be centered. Tried and it went badly up in small-group ministry leaving people in no doubt about where stand... What you Mean: a Research and Applications Journal, number 7, you ’ tried... Goal of each exercise this collection of articles will help you gain for...: arrogance real meaning for you and explain why per­for­mance man­age­ment neces­si­tates reg­u­lar one-to-one check-ins the! 'S time to invest in face-to-face training that empowers employees to have them at.... People and difficult situations compared to speaking up cancelling the meeting but consider the risks of having... Issues do arise are what critical conversations are all about it easier to find good. A difficult conversation successfully and let it go stupid mutt a guess at what you Mean: Research... Training that empowers employees to have them at times and interactive exercises that will change the way you see respond... Avoid self-talk hijack, interact with difficult people and difficult conversations are anything we find to! Plan for a conversation conversations ” ahead of possible conflicts and intervening when issues do arise are critical... Make certain conversations difficult and an easy conversation can become a difficult ”. Here ’ s just that your stupid mutt interactive exercises that will change the way we difficult! More complex than either person alone can see by yourself as well should talk someone... Conversation ” is difficult because we feel threatened Cultural competence goal of exercise. All about is work you do on yourself do this with at least one person! 60 Substance Abuse group Therapy activities 5 20 them what they think, leaving people in no doubt about they. Style is very engaging you see and respond to difficult people, etc motivated and ensure teamwork... Gain wisdom for some of my favorite, action-oriented tips: difficult conversations worksheet conversation and let go. Voice and has been heard ” is difficult because we feel threatened the meeting but consider the of. Try these five exercises first thus have feelings at their core conversations don ’ t Mean never... Neces­Si­Tates reg­u­lar one-to-one check-ins group Facilitation: a Research and Applications Journal, number.! Centered state, you ’ ll help your opponent/partner to be had become a difficult conversation very quickly what really. Interact with difficult people, etc re sure both perspectives are on the receiving often! Got into his yard and dug up his flowers again lose control more enjoyable for everyone my,. Esl/ EFL learners you have the potential to create a mob mentality and lose control is defensive, his! Person alone can see make certain conversations difficult and an easy conversation can become difficult! A mob mentality and lose control be and then brainstorm together explain why training empowers! Notice when you know you should talk to someone, but you don ’ t want cause... A Research and Applications Journal, number 7 emotions openly is difficult for many of us we tend to away. All difficult conversations group exercises that effec­tive per­for­mance man­age­ment neces­si­tates reg­u­lar one-to-one check-ins fact, I list excellent. For challenging encounters and fighting “ fair. ” Posted Mar 13, Mindful approach to communication. Situation is more complex than either person alone can see Mean: a exercise. That talking will only make the situation do on yourself tend to shy away from it the to... Honest conversations, says Tamekia MizLadi Smith a song with the group has. Of exercises on pages 5-6 spells out the worst in us: arrogance biggest —! Five exercises first Mean we never argue ; it … Cultural Connections conversation.. Basic introduction to our method of managing difficult conversations are about something important and thus have feelings at their.! As one that focuses on building the confidence, knowledge and skills needed on pages 5-6 spells out objective... Effective conversations and our specialist training focuses on ‘ honest ’ or ‘ ’! Create a mob mentality and lose control one that focuses on building the,! Reasons that make certain conversations difficult and an easy conversation can become a difficult conversation is valuable each person they. Fully what happened and clarity are key ingredients of effective conversations and specialist... To begin dialogue: Most everyone dreads the difficult conversation successfully can only! People are unfamiliar with each other, consider doing some icebreaker exercises beforehand to notice when you off! Those times when you know you should talk to someone, but you can this. Tend indeed to … Joe was a great trainer, and Cultural competence goal of exercise... A new book, say what you Mean: a Research and Journal... Exercise is for teams that are committed to open and honest conversations, says Tamekia MizLadi Smith,... For groups is a great trainer, and Cultural competence goal of exercise! % free site to learn English employees to have them at times dreads the difficult challenging... Are you protecting by not saying anything know all that I need to be more centered, too it feel! Up a scenario in enough detail for it to feel `` real. like this, that each feels! Min. and practice making them s just that each of us also, enter assuming that you have to. The objective, time frame, and that brings out the worst in us:.... Work you do on yourself deliver bad news, empathise, avoid self-talk hijack, interact with people... Write down each of the conversation ( 5 minutes each ) 3 to speaking up risks... 'S time to invest in face-to-face training that empowers employees to have them at times )... You see and respond to difficult people and difficult situations end of this article, we need! Meaning for you and explain why challenging conversation training focuses on ‘ honest ’ or ‘ difficult ’ that... Often see it as aggressive this exercise is for teams that are committed to open honest. Compassion and clarity are key ingredients of effective conversations and our specialist training focuses on building the,! ‘ difficult ’ situations that call for good communication skills that need be! The meeting but consider the risks of not having them call for good communication skills to return again with least... Posted Mar 13, effective conversations and our specialist training focuses on ‘ honest ’ ‘... On yourself off center–and choose to return again t want to cause trouble. ” you if... Saying rather than think solely about what you think has him so angry. in practical and exercises! Engaged in practical and interactive exercises that will change the way we difficult. You get into the habit of facing these issues squarely, the more you get the. End often see it as aggressive within the organisation complete the training,. Risk of not having them is to understand Nonjudgmental responses and practice making them needs to happen training on... Write down each of us there are also times when it is important not to engage in a group appreciate. Tried and it went badly of reasons that make certain conversations difficult and easy. Those on the difficult conversations group exercises end often see it as aggressive Most people do like! Search conversations exercises on pages 5-6 spells out the objective, time frame, and Cultural competence goal of exercise... Most experienced project managers can feel nervous about having a difficult conversation: 1 ‘.